Refund Policy

Issued is sold by our reseller Paddle.com, the merchant of record for all our orders, so refunds are handled by Paddle under its standard refund policy.

Free trial

Every new team starts with a 7-day trial. If you cancel during the trial, you aren't charged.

14-day refunds

You can ask for a full refund within 14 days of any charge, including the first annual payment after your trial and any renewal.

How to ask for a refund

• Go to paddle.net, find your Issued order using the email address you paid with, and request a refund; or
• reply to your Paddle receipt email; or
• email us at [email protected] and we'll pass your request to Paddle.

Paddle refunds to the payment method you used. It usually takes 5 to 10 business days to appear, depending on your bank.

What happens to your team

A refund cancels the subscription straight away. Your team then becomes read-only for 90 days, so you can view and export everything, and is then deleted, as described in our Terms of Service.

Your consumer rights

This policy doesn't limit any rights you have under the Australian Consumer Law or other consumer protection laws that can't be excluded.